Continuable and non-continuable error codes

Some error codes are continuable, which means that it is possible to press ENTER on the front panel and continue working with the printer. Non-continuable error codes do not allow the printer to continue. In these cases, turn the printer off and on to see if the system error disappears. If the error code reappears, the printer may require an on-site visit to resolve the problem.

System Error groups

The System Errors are organized in groups as follows:

A general firmware error has occurred. The firmware (as a piece of software) has experienced an internal crash.

Turn the printer off (using the power switch at the back of the printer), wait 15 seconds and turn the printer on. If the error persists, upgrade the printer firmware (if upgrade is available). Click here for instructions on how to upgrade the printer’s firmware . If the error persists, please call HP for technical support to troubleshoot the problem. Click here for information on contacting HP Customer Care.

A firmware error occurred during a Printhead Alignment.

Turn the printer off (using the power switch at the back of the printer), wait 15 seconds and turn the printer on. If the error persists, upgrade the printer firmware (if upgrade is available). Click here for instructions on how to upgrade the printer’s firmware .

The printer cannot read the ink type information from the ink tubes EEROM.

Turn the printer off (using the power switch at the back of the printer), wait 15 seconds and turn the printer on. If the error re-appears, call HP for technical support to troubleshoot the problem. Click here for information on contacting HP Customer Care.

A problem with the I/O card has occurred (normally during power up).

1. Turn the printer off (using the main power switch on the back of the printer) and remove the network cable from the printer’s network card.
2. Turn the printer on.
3. If no error occurs, plug the network cable back into the network card and attempt to print (problem may have been caused by receiving information through the port during the power on sequence).
4. If the error re-appears, turn the printer off (using the main power switch).
5. Loosen the two thumbscrews that attach the HP Jetdirect EIO card.
6. Remove and reinstall the EIO card.
7. Tighten the thumbscrews.
8. Plug in the network cable (if not already plugged in).
9. Turn the printer on.
10. If the error persists, please call HP for technical support to troubleshoot the problem. Click here for information on contacting HP Customer Care.

At power up, the printer thinks it is smaller than 42 inches.

Turn the printer off (using the power switch at the back of the printer), and check for obstructions in the Carriage path (Scan-axis) and remove if found. Turn the printer on; if the error continues, call HP for technical support to troubleshoot the problem. Click here for information on contacting HP Customer Care.

At power up, the printer thinks it is smaller than 42 inches.

Turn the printer off (using the power switch at the back of the printer), and check for obstructions in the Carriage path (Scan-axis) and remove if found. Turn the printer on; if the error continues, call HP for technical support to troubleshoot the problem. Click here for information on contacting HP Customer Care.

The Main PCA was replaced without removing the media from the printer, because the firmware tries to find the last media information in the EEROM. Since the information cannot be found, this error code is displayed.

Remove the media and turn the printer off then on (using the power switch located on the back of the printer). The error code should not appear again.

The Top cover was opened during the cutting operation, the printer hangs and the Carriage suddenly stops.

Turn the printer off (using the power switch at the back of the printer), wait 15 seconds and turn the printer on. If the error persists, upgrade the printer firmware (if upgrade is available). Click here for instructions on how to upgrade the printer’s firmware .

The Printhead cleaners are incorrectly inserted or there is a problem in the Service Station.

Remove and re-install the Printhead cleaners. Turn the printer off, wait 15 seconds and turn the printer on. If the error continues, call HP for technical support to troubleshoot the problem. Click here for information on contacting HP Customer Care.

A firmware error occurred during a Printhead Alignment.

Turn the printer off, wait 15 seconds and turn the printer back on (using the power switch located on the back of the printer). The error code should not appear again.

The Main PCA cannot communicate with the Carriage

Turn the printer off (using the power switch at the back of the printer), wait 15 seconds and turn the printer on. If the error re-appears, call HP for technical support to troubleshoot the problem. Click here for information on contacting HP Customer Care.

EEROM test failure

Turn the printer off (using the power switch at the back of the printer), wait 15 seconds and turn the printer on. If the error re-appears, call HP for technical support to troubleshoot the problem. Click here for information on contacting HP Customer Care.

The power supply detects a low spike (e.g. due to a temporary loss of tension). There is nothing wrong with the printer.

Turn the printer off (using the power switch at the back of the printer), wait 15 seconds and turn the printer on. The error should disappear; however, if the error does return, turn the printer off and plug the power cord into a different power socket.

An error has occurred in the Paper-axis quadrature.

Turn the printer off (using the power switch at the back of the printer), wait 15 seconds and turn the printer on. If the error re-appears, call HP for technical support to troubleshoot the problem. Click here for information on contacting HP Customer Care.